Working in retail builds character — because you’re constantly interacting with crabby, condescending customers, restocking during downtime, and pretending to smile when you really feel like screaming until you bruise your larynx. It’s a wonder that most retail employees are able to get through the day without throttling a customer, a coworker, or both. If you’ve ever had your patience and sanity tested by a retail job, then you’ll surely appreciate some of these all-too-relatable occurrences, helpfully demonstrated by The Office‘s Michael Scott.