People replied to the Twitter thread with some horror–others were not too surprised, as they feel as though they had been sold used products from Ulta over the years.
That is absolutely disgusting. If you seriously contacted corporate and they gave you a run around answer, you need to talk to someone higher up. I have worked at Ulta for 3 years and my store/any other store I’ve worked at has NEVER done that.
— honey bee (@enchiladuh) January 11, 2018
Nooooooo say it ain't soooo!!! ?
— ℬ.ℛoxx (@Bay0uprincess) January 11, 2018
What on earth am I reading?!! And God Bless you for sharing this! Flippin HECK! ?
— Mummanopoly (@Mummanopoly) January 11, 2018
I absolutely believe this…I've purchased a shampoo from Ulta before, opened it once home and could tell it was used. The top opening was sticky and it wasn't full. Went back in to exchange and they tried to argue me on it. Needless to say I left with a new shampoo.
— Makeda (@keepupwithkeeds) January 10, 2018
Ulta sold me a used @tartecosmetics palette and then gave me attitude when I went the next day to take it back.
— Marcella (@_jstmarcella) January 10, 2018
Accidentally bought a used liquid lipstick from an Ulta a while back, and they wouldn't even let me return it a day later. Haven't shopped there since. Go figure ¯_(ツ)_/¯
— Happy Acorn (@_11dnellk11_) January 11, 2018
I bought a abh pallet and it looked swatched and was cracked I went and traded it and they didn’t even look inside they just asked did I use it I said no looks like someone else before me did. Now I can’t trust them
— Tiffany franklin (@afranklin8910) January 11, 2018
It just goes to show you–be careful when buying anything you’re putting on your face (check that ish before you leave the store, girl).