When you go shopping for makeup and beauty products, you expect the products you pay for to be clean, sterile, and unused. I mean, this stuff is going on our face/body/skin–I wouldn’t want to use something someone else has used before. Not saying anyone is dirty, but, you never know who has used the tester makeup in stores. For example, things are very spreadable (like pink eye) and I’m not about to have to deal with any of that–especially after having to spend X amount of dollars on makeup. While it seems like a no-brainer that stores would only package and sell unused products, a former Ulta employee revealed in a telling Twitter thread that some stores can’t be trusted. User @fatinamxo decided to open up about the situation because “she feels like makeup loves should know what’s going on behind closed doors.”
So I’m gonna start a thread about a serious matter because I feel like makeup lovers should know what’s going on behind closed doors.
— fatinamxo (@fatinamxo) January 10, 2018
So I was a former employee at ULTA and whenever a customer would return a product, we were told by managers to repackage / reseal the item and put it back on the shelf.
— fatinamxo (@fatinamxo) January 10, 2018
They would resell EVERYTHING. ( makeup , hair care , skincare, fragrance ,hair tools, etc. )
— fatinamxo (@fatinamxo) January 10, 2018
For example this foundation ( even sticks) they would clean it with a q-tip to make it look new. I’ll attach a photo of a NEW foundation vs. the one they repackaged and put back on the shelf. ( NOT SANITIZED ) pic.twitter.com/opCq6Uovj1
— fatinamxo (@fatinamxo) January 10, 2018
They even put back a USED liquid lipstick, the manager said she would “clean it with alcohol” ( that was the last straw for me ) here is a photo of a lip palette ( exclusive online only ) that was returned and mangers put it back on the shelf to resell ( CLEARLY NOT SANITIZED ) pic.twitter.com/V6TRPOKAHk
— fatinamxo (@fatinamxo) January 10, 2018